October 28, 201312 yr My Cincinnati Bell Fioptics cable TV service has been out of service for about 6 hours. It went out just as I sat down to watch the Bengals at 415. It did come back on for me to catch 1 inning of the World Series. Anyone else having the same problem?
October 28, 201312 yr My Cincinnati Bell Fioptics cable TV service has been out of service for about 6 hours. It went out just as I sat down to watch the Bengals at 415. It did come back on for me to catch 1 inning of the World Series. Anyone else having the same problem? I have a friend from Cincy that is going to fire them, demand a refund, sue them and maybe more because same thing happened to her.
October 28, 201312 yr My Cincinnati Bell Fioptics cable TV service has been out of service for about 6 hours. It went out just as I sat down to watch the Bengals at 415. It did come back on for me to catch 1 inning of the World Series. Anyone else having the same problem? It affected all kinds of people from what I could tell on social media. Lots of people unhappy. They aren't going to have a very enjoyable Monday.
October 28, 201312 yr Mine was out until 11pm last night. I called and sat on hold for an hour. Just changed over from TW about 3 weeks ago and this is the second time service has been lost.
October 28, 201312 yr Left Cincy Bell over 10 years ago, that decision has made me happy happy happy.
October 28, 201312 yr I have direct TV and have had some trouble recently but that got taken care of when I got my dish realigned. I just dumped Cincy bell internet for Time warner because the service was lousy over the last year or so. Unfortunately, Time Warner hasn't been any better.
October 28, 201312 yr strongly considering going back to TW. FiOptics has been a mess at our house. I agree. And when you called to tell them yesterday it was out, you got a busy signa then disconnectedl! Really! I've had Fioptics for 2 months and it has been a DISASTER! If I could get through to them, I would fire them as well! TWC has called and stopped by a couple times since I left to get me to come back, however, I wanted to give these guys a chance. The picture does seem a bit better, however, everything else is TERRIBLE!
October 28, 201312 yr I agree. And when you called to tell them yesterday it was out, you got a busy signa then disconnectedl! Really! I've had Fioptics for 2 months and it has been a DISASTER! If I could get through to them, I would fire them as well! TWC has called and stopped by a couple times since I left to get me to come back, however, I wanted to give these guys a chance. The picture does seem a bit better, however, everything else is TERRIBLE! I think the picture is better but if they keep having server outages, what's the point. Also have had tons of issues with the billing. Just a shame that they can't get the easy things fixed. If they weren't going to answer the phone last night, they could have put up a message acknowledging the issue and a timeline. Still miffed with those guys.....
October 28, 201312 yr Had a similar issue 2 weeks ago. I've had the service for two years now. Year one I had zero problems. I've had several in the past 6 months.
October 29, 201312 yr I agree. And when you called to tell them yesterday it was out, you got a busy signa then disconnectedl! Really! I've had Fioptics for 2 months and it has been a DISASTER! If I could get through to them, I would fire them as well! TWC has called and stopped by a couple times since I left to get me to come back, however, I wanted to give these guys a chance. The picture does seem a bit better, however, everything else is TERRIBLE! The bolded hits the nail on the head for me. They are the phone company. When I call a phone company I expect they have figured out how to answer a phone call. I told them this a couple times, they never figured it out. Bye, bye Bell.
November 2, 201312 yr Cbell sent this to me: Dear Valued Cincinnati Bell Fioptics Subscriber, On Sunday, we experienced a widespread outage that impacted thousands of Fioptics customers. We sincerely apologize and will be reaching out to affected customers to make this right. The vast majority of Fioptics TV service has been restored. If you are still experiencing service issues, please reboot your set-top box by unplugging it, waiting 3 minutes and plugging it back in. If you have tried this are still not back in service, please call us at 513-565-9890. Thank you, Mark Fahner Vice President of Consumer Products Cincinnati Bell
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