Here's another thought; one that someone here on BGP brought up some time ago.

 

Small towns by definition have a smaller talent pool upon which to draw to man restaurants and other businesses. Does it stand to reason that a town the size of Maysville or Danville, for example, will have a harder time finding quality chefs, clerks, waiters, etc. than a larger town?

 

I don't know, I get plenty of poor service in the larger towns also. I think it's more an issue of the fact that the lower-paying jobs (i.e. fastfood) are by definition going to attract the lesser talented workers. I say this because at the nicer restaurants whether in small or large towns, the service tends to be MUCH better.

McD's in Taylor Mill (must check bag before moving out of line)

My hypothesis is that Wendy's is often wrong because of all the different variations that they offer.

 

 

But a biggie fry? There's only ONE variation of the biggie fry! It's personal, I tell you...PERSONAL! :taz:

But a biggie fry? There's only ONE variation of the biggie fry! It's personal, I tell you...PERSONAL! :taz:

 

The next time I'm in Louisville, I'm going to personally deliver a biggie fry to you at work (with a tasty frosty to wash it down).

The next time I'm in Louisville, I'm going to personally deliver a biggie fry to you at work (with a tasty frosty to wash it down).

 

Did I mention Wendy's always forgets mine too? :walk::sssh::walk:

Did I mention Wendy's always forgets mine too? :walk::sssh::walk:

 

Perhaps we need to have a Louisville BGP get-together to vent our Wendy's fry frustration.

Perhaps we need to have a Louisville BGP get-together to vent our Wendy's fry frustration.

 

I'm just in it for the Frosty. :lol:

I'm just in it for the Frosty. :lol:

 

 

You may be, but I'll take both!

 

TTC, I'm not hard to find. :lol:

McDonald's in Morehead. Terrible and rude when you ask them to fix it. I've worked a few public service jobs and I know how people are so I always try to be nice, but it hasn't seemed to matter.

McDonalds in Winchester. Every time when I lived there I would ask for no onions to da da da...onions. I basically stopped going there and have the weight to show it.

McD's in Stanton, drives me insane.

I ran a fast food restaurant for a few years so I will offer steps to help improve the order accuracy you receive.

 

Most issues arise from communication, either they didn't hear you correctly, they weren't paying attention, or just maybe you forgot to order it.

To fix this

A. Speak clearly and into the speaker. If you turn your head away while speaking they may not hear you.

B. Don't mumble or speak considerably fast, especially if you have a thick accent

C. Use the menu names. Calling items by names other then what they are often results in mistakes, because many items are similar in many respects and you don't want the cashier to decide which one you meant.

D. Always Always Always have your order repeated back to you and don't drive up until you are certain they said everything that you ordered, this requires you remembering what you ordered.

 

I'm not saying that the particular restaurant shouldn't be doing better but by taking those steps you help yourself on your end.

 

Factors that cause mistakes

 

1. Large orders: The larger your order the higher probability for a mistake. It is much easier to handle 10 small orders than one order serving 10 people.

2. Special orders: Communication again is a very big key in this issue. Something to keep in mind is that everything you say to one person(cashier) then has to get communicated to another person (cook) either by hardwired computer or by voice. It is a lot like playing the telephone game where things get twisted around as they go. Another factor with special orders is that they often require more attention and in the process of making your well done double cheese with bacon, onion, pickles, 1/2 the normal amount of mustard, and mayo they may lose some focus on your other regular items like fries.

3. If they are really busy. Personally I NEVER go to a fastfood restaurant if I see they are busy. To many people to people transactions going on at such a fast pace is bound to create mistakes.

 

The more you combine any of those 3 circumstances the higher probability that something will go wrong. The more large orders with special items the higher likelihood something will be wrong.

 

The last thing that you can do to help prevent yourself from getting messed up orders is to check your order before you leave.

 

If something is still wrong, remember honey attracts more flies than vinegar. Using the biggest smile possible say "I'm sorry I think you forgot my ______." Or "My order is slightly incorrect you you mind fixing it for me" be nice cheerful and friendly with your request and you will almost never have any issues with getting your order repaired. However going in with clinched teeth, furrowed brow, and an angry disposition will in most cases make whoever your going to yell at feel defensive and probably fight with you.

 

Again I'm not defending bad service, of which there is a great amount out there. I'm simply offering the most effective things you can do to limit problems.

 

And something else to consider is if "everyone" always messes up your order, just maybe "everyone" isn't really the problem...

In Richmond, most places seem to get my order right. Some places I never have trouble with are McDonald's, Rally's, and Wendy's.

 

The two places that often mess something up are Taco Bell and Arby's.

 

Taco Bell just flat-out forgets stuff. They tend to get everything but one item in my order. If I order 3 burrito's, inevitably, I will get 2 burritos.

 

Arby's is one that you really can't go to if you plan on being anywhere in the next half hour. I ordered a simple roast burger combo with no tomato. It took 20 minutes for me to get my food, by that time, I had to rush and eat because my lunch was almost over.

 

I usually avoid Arby's because the prices are outrageous and they take so long, but it also never fails that if I order something without tomato...it will have tomato on it.

:lol:

 

 

Now I have to say if one is real picky in the way they order...They are asking for trouble...

 

 

Asking for trouble? If I am the paying customer then I should get what I want, correct?

Wendy's in Greenup. My family tries not to eat out much but when we do, we don't go there due to something being wrong with every order.