^agreed seems to have been handled badly all around

I actually didn't know there were Starbucks stores without changing tables in both the men's and women's restrooms. Anyway...all (except the baby) were wrong. When I worked at Starbucks, I cleaned restrooms where people poo'd and it was ALL OVER the floor and everything else. But...you can't make the patrons clean the restrooms, no matter how nasty those patrons are. I wouldn't personally change my granddaughter on the table. I would have maybe found an easy chair, or even asked for a towel to put down on the floor so I could change the diaper. And, I don't know how big the baby is that this father was changing, but laying a baby on a table like those that are in coffee shops isn't exactly the safest option...

 

Anyway...Sounds like an awkward situation made worse by poor customer service on the part of the barista, then the anger of the father.

First, I am sure this is not their first te in a Starbucks, they knew!

 

What was wrong with the bathroom floor? There are many things that you do not do in public, and this is one of them, plus add in its a place that sells food and drinks. I don't want to see it while eating and drinking, and possibly smell it. I agree they may have been doing it for the shock value, as well as attention that they knew would soon follow.

 

There are health issues here, I'm sure the dept of health in the area would not like it either. I think they did the right thing by telling them to make sure to clean the table themselves. We demand too much from people working in the food and drink and other businesses, they should not be expected to clean this table, vomit or many other things.

 

 

I would never have trusted a customer, without any sanitation training, to clean the table in the way it would need to be cleaned and sanitized. Simple solution-make the table unavailable, or put it somewhere out of sight until it can be properly cleaned and sanitized.

 

And cleaning vomit, poop and snot is a part of any food service job. Who's going to do it if the employees don't?

Vomit, really? Who is going to clean it up if not an employee of the business? Some one is so sick that they vomit and your going to bring them out a bucket and mop and tell them to clean it up before they leave? Not being too sensitive to your sick customers.

 

Some people can do it, but most won't. The problem is a lot of people think they can do whatever they want as a "lowly employee" (their thoughts) will be made to clean it up. These people were not thinking of an employee, not management will be cleaning it up, could have use the restroom floor. I have more respect for people that that, If I am sick and can't make it to the restroom, I'll ask for some towels and I'll clean it up myself, I'll insist! Even if I am sick. I have seen mothers do this as well, a kid gets sick and they ask for towels and they insist that THEY will clean up their kids mess.

 

Most people are not up to janitorial duties (no pun intended, ok, maybe a little stink), and to expect, mostly kids, to do the work in my eyes is wrong. Maybe I am in the minority here (I feel like Ref now, lol, j/k), But I have more respect for people in the service industry, especially food and beverage, and make sure I am as clean as possible and tip those people very well.

 

When working at some large night clubs I seen this type of behavior a lot! Of course most times it was due to their drinking, but they were expected to clean up their mess, if not? Then they are banned.

 

But as TB&G mentioned, ther other customers and baby are the ones to feel bad about, of course the baby is too young and won't remember it.

Some people can do it, but most won't. The problem is a lot of people think they can do whatever they want as a "lowly employee" (their thoughts) will be made to clean it up. These people were not thinking of an employee, not management will be cleaning it up, could have use the restroom floor. I have more respect for people that that, If I am sick and can't make it to the restroom, I'll ask for some towels and I'll clean it up myself, I'll insist! Even if I am sick. I have seen mothers do this as well, a kid gets sick and they ask for towels and they insist that THEY will clean up their kids mess.

 

Most people are not up to janitorial duties (no pun intended, ok, maybe a little stink), and to expect, mostly kids, to do the work in my eyes is wrong. Maybe I am in the minority here (I feel like Ref now, lol, j/k), But I have more respect for people in the service industry, especially food and beverage, and make sure I am as clean as possible and tip those people very well.

 

When working at some large night clubs I seen this type of behavior a lot! Of course most times it was due to their drinking, but they were expected to clean up their mess, if not? Then they are banned.

 

But as TB&G mentioned, ther other customers and baby are the ones to feel bad about, of course the baby is too young and won't remember it.

 

I've worked in the service industry all my life, SG. The incidents that I could tell you about being treated like someone of less importance than my customer/guest are too numerous to list here. But, I love being in the service industry, and I take pride in what I do, even if it's cleaning up an ADULTS bowel explosion in a public restroom, or being spit on, or having a briefcase thrown at me, or....If onecan't take the bad with the good, one doesn't belong in service. We have jobs BECAUSE of the customers/guests. And the good guys far outweigh the bad guys in most cases. But, as one of my former GM's used to call them, 1%-ers have to be served as well as the majority. Do it with grace and a smile.

I've worked in the service industry all my life, SG. The incidents that I could tell you about being treated like someone of less importance than my customer/guest are too numerous to list here.

But people should be more respectful and treat all of the people in that industry with a lot better. Being spit on or having something thrown at someone crosses the line, in my line of work it's assult.

 

But it shows a lot about you, and people like you, that you can can take all that garbage and still work there. Many times when I am at a new place to eat or drink I am asked by the employee (after they get their tip) where I work, when told, they say something like "I thought maybe the service industry as they usually tip well, like you just did". As I mentioned, I just have a lot of respect for these people. Actually ust wrote two letter and phone calls about people in two different places, hopefully they will be acknowledged for the letters and calls, maybe even a bonus, but at least they will get the letter and feel that they do effect peoples lives in a good way, and they are appreciated.

While this was completely mishandled by the Starbucks employees, Mrs. S or I would have taken the baby out to the car and changed it. That's just what was done before places started providing changing tables. If you are that lazy, stay home and brew your own coffee.

Speaking as a parent I guess I'm a little biased. I hate going to franchise places and they do not have changing tables it's dumb and I usually don't go back.

 

As for the woman changing the baby, was it just a pee diaper or a bowel movement diaper?

 

Did customers complain or did the employee see it and start the whole mess?

 

We have changed our infants diaper in a booth before, although we almost never do. Sometimes there is no other way around it but I can tell you that it's in a diaper for one, we lay the baby on our blanket, and we always wipe the booth with disinfectant wipes after. Not one customer has ever seen us do it because we don't make it a big deal.

 

I know Starbucks is set up different but had the employer not made a huge deal about it it's no way to know if the mom would have done something similar or anything.

Speaking as a parent I guess I'm a little biased. I hate going to franchise places and they do not have changing tables it's dumb and I usually don't go back.

 

As for the woman changing the baby, was it just a pee diaper or a bowel movement diaper?

 

Did customers complain or did the employee see it and start the whole mess?

 

We have changed our infants diaper in a booth before, although we almost never do. Sometimes there is no other way around it but I can tell you that it's in a diaper for one, we lay the baby on our blanket, and we always wipe the booth with disinfectant wipes after. Not one customer has ever seen us do it because we don't make it a big deal.

 

I know Starbucks is set up different but had the employer not made a huge deal about it it's no way to know if the mom would have done something similar or anything.

 

Who cares???? I remember when my kids were of this age. Take the kid out to your car, change the damn diaper and go back in, not that big of a deal. Too many people nowadays make too much out of being put-out just the slightest. :ohbrother:

I can't believe this thread got to a second page before someone asked about them taking the kid to the car. I mean, how hard would that have been for the parent? I'm sorry, but there are few things I find grosser than human feces, and if I would have been there when that went down, I would've gone off in a big way, and not to the management.

 

Too many selfish, inconsiderate people in this world. :ohbrother:

Edited May 16, 201313 yr by Randy Parker
Rule 8

Who cares???? I remember when my kids were of this age. Take the kid out to your car, change the damn diaper and go back in, not that big of a deal. Too many people nowadays make too much out of being put-out just the slightest. :ohbrother:

 

Get with the times guy.

 

 

 

I'd say that Starbucks, as well as many other establishments should update their bathroom's to accomodate the increase of people having babies.

 

 

As you said it's not a big deal.....For businesses to spend a little bit of money and invest in changing tables.

I can't believe this thread got to a second page before someone asked about them taking the kid to the car. I mean, how hard would that have been for the parent? I'm sorry, but there are few things I find grosser than human feces, and if I would have been there when that went down, I would've gone off in a big way, and not to the management.

 

Too many selfish, inconsiderate people in this world. :ohbrother:

 

Sounds like you're one of them.

Sounds like you're one of them.

 

If I'm a bystander customer in that situation, how is it inconsiderate for me to call those folks out for changing a diaper on a table right next to me? Especially if there's a diaper full of baby-poo three feet away from me and I'm trying to eat a donut or something? With no poo, I go on about my business and everybody wins. I don't act until forced to.

 

Again, walk the 15 feet to your freakin' car and do it there, so it doesn't bother anyone else.

Sounds like you're one of them.

 

So you'd be okay with someone changing their baby's poopy diaper on your kitchen table if your bathroom were occupied--while you were eating?

So you'd be okay with someone changing their baby's poopy diaper on your kitchen table if your bathroom were occupied--while you were eating?

 

Oh my bad, I must have misread where the customers changed their baby's diaper on a table where other customers were eating on.