I'm going to use this as a draft to send to management at direct if I can get a good address . So that's my first question - does anyone know an address or email for a regional Vice President or person in management ?
Here is my story . Ordered direct over a week ago , had a 4 hour installation window last Tuesday , noon to 4pm . At approximately 3;00 I called customer service they said " tech is on the way " . At about 330 I got a VM from the tech stating " can't find you address , call to reschedule " . The problem is my address is a new listing and doesn't show up on mapquest or any GPS device -- I told them that when I ordered the service to have the technician call me for directions . Within 10 minutes of receiving the tech call I both called him back and texted him but got no response .. so 4 hours on my day work wasted .
So I get rescheduled for yesterday. Same 4 hour window , only this time I go over the work order and tell them my address will not show up , tech must call for directions , 3pm comes no tech , no email , no text confirmation, no call confirmation, nothing - I call them -- they put me on hold and state " I will contact the technician and see what is going on " . After a short hold they state " he is finishing another job , will call you within 15 min -- I remind them , he must call for directions . So 30 min goes by , it's approaching 345 pm and nothing , no call .
So I call them back and this is where the wheels fall off and things just get stupid . The representative says " we show no notes or any record of your previous call " . So I suggest please calling technician or the dispatch to see where he is -- the rep says " oh. Sorry sir we don't make calls like that , we don't contact them " . I said no , I was just placed on hold 30 min ago and for an update stating the tech was finishing a job and I was next " .. so after 15 min of time the rep states " oh something just came across your account " we called you at 1130 am to confirm your installation and you didn't reply " . I immediately stated that's incorrect - I've checked my text and phone records and have no such call . At this point I requested a supervisor -- another 15 wait and a supervisor states the same stuff -- you didn't confirm today's appt - and at this I'm past wits end , tell them to cancel my order and refund any charges they have made . He offers me a 100 credit and ask if I would reschedule and I ask for what date and this idiot says " next Friday " .. after I've already been no showed twice this this week . I declined . So 2 days off work setting at the house waiting for service that never comes .
And around 6pm I check my mailbox , there is a letter from direct addressed to 214 Damion Branch ( which doesn't exist ) instead of 214 Dan Branch .. even though I'd been over that with the ordering people numerous times .
Id like to send this to the highest ranking Direct tv
Official I can .