1. #1
    Premium Member Mustang's Avatar
    Join Date
    Mar 01
    Location
    Extreme Northern Kentucky
    Posts
    5,696

    Default Insight to Time-Warner

    Question on the transition from insightbb to twc.

    My primary E/Mail server is Outlook Express. I have numerous incoming/outgoing messages, addresses, groups on there that I would hate to lose.

    My fear is that if I follow their procedeures I will be switched to their E/Mail source website rather than being able to function on Outlook Express. Are these fears unfounded and will everything magically switch to TWC and operate smoothly on Outlook Express or are additional steps required on my part???

  2. #2
    Premium Member Clyde's Avatar
    Join Date
    May 08
    Posts
    62,574
    Quote Originally Posted by Mustang View Post
    Question on the transition from insightbb to twc.

    My primary E/Mail server is Outlook Express. I have numerous incoming/outgoing messages, addresses, groups on there that I would hate to lose.

    My fear is that if I follow their procedeures I will be switched to their E/Mail source website rather than being able to function on Outlook Express. Are these fears unfounded and will everything magically switch to TWC and operate smoothly on Outlook Express or are additional steps required on my part???
    Remember that Outlook Express is just a mail client - meaning it's just an app that allows your email to function. So when you change from your Insightbb.com email to twc.com email you will need to go into Outlook and change the settings to tell Outlook where to go find your email.

    You will not lose any emails that are already in your client.

  3. #3
    Guide Jumper_Dad's Avatar
    Join Date
    Nov 06
    Location
    Just call me Nicky Flash... Why? Because Nicky rhymes with Flash!
    Posts
    16,902
    We went from Charter to TW and had zero problems with internet service.

  4. #4
    Premium Member JCVD's Avatar
    Join Date
    Aug 11
    Location
    Practicing my Dimak for the next Kumite
    Posts
    1,055
    Not related to email, but since the switch to TW my Internet goes out at least once a day. I have to manually reset it every time it happens. Not really happy with TW at this point.
    TAC likes this.

  5. #5
    Premium Member AllenR's Avatar
    Join Date
    May 13
    Posts
    421
    Quote Originally Posted by JCVD View Post
    Not related to email, but since the switch to TW my Internet goes out at least once a day. I have to manually reset it every time it happens. Not really happy with TW at this point.
    I've had that happen several times as well.
    Hoping it was something with the transition and not an ongoing issue.

    Wasn't a big fan of Insight.
    Not even remotely a fan of twc.

    REALLY WISH I COULD GET ATT U-VERSE.
    Absolutely loved them in TX.

  6. #6
    Premium Member
    Join Date
    Feb 13
    Posts
    1,541
    Tried to set up the new TWC email and transition Insight emails........bottom line nothing worked correctly as it would not recognize my Insight email address. Did a Live Chat with TWC and they had two different "experts" try to find the problem and then they just gave up and gave me a phone number to call. Called that number and got a recording saying they know their are problems with the Insight to TWC email transition but they do not know what exactly is wrong.

  7. #7
    Premium Member Clyde's Avatar
    Join Date
    May 08
    Posts
    62,574
    Quote Originally Posted by JCVD View Post
    Not related to email, but since the switch to TW my Internet goes out at least once a day. I have to manually reset it every time it happens. Not really happy with TW at this point.
    I have not had that issue (yet).

  8. #8
    Premium Member Clyde's Avatar
    Join Date
    May 08
    Posts
    62,574
    Quote Originally Posted by frankdracman23 View Post
    Tried to set up the new TWC email and transition Insight emails........bottom line nothing worked correctly as it would not recognize my Insight email address. Did a Live Chat with TWC and they had two different "experts" try to find the problem and then they just gave up and gave me a phone number to call. Called that number and got a recording saying they know their are problems with the Insight to TWC email transition but they do not know what exactly is wrong.
    I've been less than impressed with their support.

  9. #9
    Premium Member kinglouie's Avatar
    Join Date
    Feb 09
    Posts
    1,821
    Quote Originally Posted by frankdracman23 View Post
    Tried to set up the new TWC email and transition Insight emails........bottom line nothing worked correctly as it would not recognize my Insight email address. Did a Live Chat with TWC and they had two different "experts" try to find the problem and then they just gave up and gave me a phone number to call. Called that number and got a recording saying they know their are problems with the Insight to TWC email transition but they do not know what exactly is wrong.
    Mine converted first try without issue last week. But - I agree I hate TWC even more than I hated Insight. But since I hate Cin Bell even more, well, my choices are limited.

  10. #10
    Premium Member TheDeuce's Avatar
    Join Date
    Sep 04
    Location
    Greatest College Sports Town in America
    Posts
    28,166
    I haven't had any issues with Time Warner YET, but when/if U-Verse ever becomes available where I live, I will switch immediately.

  11. #11
    Premium Member plantmanky's Avatar
    Join Date
    Jun 08
    Location
    In the Garden
    Posts
    5,808
    my bill wet up 23 dollars with the switch, that was a nice surprise.

  12. #12
    Guide Getslow's Avatar
    Join Date
    Dec 01
    Location
    Home of Howard Schnellenberger, American Hero
    Posts
    13,136
    Quote Originally Posted by Clyde View Post
    I've been less than impressed with their support.
    Yeah. Unfortunately I moved into a new house just in time for the switch. I spent probably an hour and a half on hold all told with them trying to get service properly set up.

  13. #13
    Premium Member nkypete's Avatar
    Join Date
    Sep 09
    Posts
    2,811
    Quote Originally Posted by Mustang View Post
    Question on the transition from insightbb to twc.

    My primary E/Mail server is Outlook Express. I have numerous incoming/outgoing messages, addresses, groups on there that I would hate to lose.

    My fear is that if I follow their procedeures I will be switched to their E/Mail source website rather than being able to function on Outlook Express. Are these fears unfounded and will everything magically switch to TWC and operate smoothly on Outlook Express or are additional steps required on my part???
    In Outlook Express (or Outlook), add a new mail account.
    Account type: POP3
    Incoming server: mail.twc.com
    Outgoing servier: mail.twc.com
    Key in your TWC email address as user name and fill in your password.
    Do NOT check the Secure Password Authentication box.
    If the option comes up, I'd set up a separate Outlook file for TWC. This allows you to have separate sets of folders (inbox, sent items, deleted items, etc.) for your old Insightbb and your new TWC email addresses. You can then see who is still sending you email the old way. As part of the setup, Outlook Express (or Outlook) should create a test message to see that the connections are working properly.
    Then comes the fun part (sarcasm intended). Create a email to send to everybody in your address book telling them to use your new email address. I would create it from your Insightbb account because some of your recipients may not recognize the TWC.com domain and your message (if sent from your TWC email address) might go to their junk folder. For privacy, I recommend putting all the recipients in BCC (blind carbon) instead of TO or CC in this particular email. I'd start now, because the Insightbb email is not going to be around forever.
    Then comes the really fun part (more sarcasm). You will need to visit every website that has your Insightbb.com email address either as part of their subscription account settings or as a user name to log on. I have been working on this myself for several days. In one sense, if you want to remove yourself from a particular website who sends you emails, don't bother to change your email address!

    Good luck with your conversion!

  14. #14
    Premium Member Mustang's Avatar
    Join Date
    Mar 01
    Location
    Extreme Northern Kentucky
    Posts
    5,696
    ^^^ That's what I'm looking for.

    Thanks!!!! I'll hope for the best.

  15. #15
    Premium Member
    Join Date
    Apr 10
    Posts
    65
    My cable box with the DVR has been shutting down and I assume rebooting its self for about roughly the last two weeks. Has anyone else experienced this problem of late? The screen will go green for about 15 seconds and then everything shuts down. It happens probably once or twice a day. I've never had an issue with the box until now.

  16. #16
    Premium Member Pete W's Avatar
    Join Date
    Apr 02
    Location
    Louisville, KY
    Posts
    1,128
    That happens sometimes the boxes go bad, you can unhook it and take it in and exchange it at a local cable office, quicker than setting up an appointment

  17. #17
    Suspended Theoldguy's Avatar
    Join Date
    Dec 05
    Location
    At a CovCath game, keeping the Stats
    Posts
    13,456
    The only problem and it really isn't a huge problem is that I have to visit the TWC E-mail page to get my my Insight mail.

    They send the my insight mail to a file folder named insight mail instead of just to the inbox, so instead of me being able to download it to my Outlook Express I have to visit the TWC E-mail page than manually transfer the messages from the Insight Mail folder to the inbox.

    Understand, it isn't hard to do but gee couldn't TWC just let those insight E-mails stay in the in box? Would have been so much easier.

  18. #18
    Premium Member
    Join Date
    Dec 05
    Posts
    18,338
    Haven't tried to transfer email yet. Bill was 1.00 less. Service seems the same. Sub par, but hey what ya gonna do?

  19. #19
    Premium Member Qryche11's Avatar
    Join Date
    Jan 06
    Location
    Fort Thomas
    Posts
    19,172
    Quote Originally Posted by Luke Warmwater View Post
    My cable box with the DVR has been shutting down and I assume rebooting its self for about roughly the last two weeks. Has anyone else experienced this problem of late? The screen will go green for about 15 seconds and then everything shuts down. It happens probably once or twice a day. I've never had an issue with the box until now.

    Same thing is happening with my box. My mom had internet problems and sat on hold waiting for assistance for 47 minutes. It was awful and they finally sent somone out to her house after it was down for like 3 days.

    I dont even want to call them about the box rebooting. i just deal with it.

    I did notice my bill went up $17 for the internet and I called and demanded they lower it to the old amount. I also questioned a Wi Fi Fee....WTH is that? I have to pay them to use Wi Fi? Isnt that the internet?

  20. #20
    Suspended Theoldguy's Avatar
    Join Date
    Dec 05
    Location
    At a CovCath game, keeping the Stats
    Posts
    13,456
    Quote Originally Posted by Theoldguy View Post
    The only problem and it really isn't a huge problem is that I have to visit the TWC E-mail page to get my my Insight mail.

    They send the my insight mail to a file folder named insight mail instead of just to the inbox, so instead of me being able to download it to my Outlook Express I have to visit the TWC E-mail page than manually transfer the messages from the Insight Mail folder to the inbox.

    Understand, it isn't hard to do but gee couldn't TWC just let those insight E-mails stay in the in box? Would have been so much easier.
    Happy to report TWC tech's did what I asked them to do and so for me at least, TWC is doing great.