- Jul 11, 13, 10:12 PM #1
Insight to Time-WarnerQuestion on the transition from insightbb to twc.
My primary E/Mail server is Outlook Express. I have numerous incoming/outgoing messages, addresses, groups on there that I would hate to lose.
My fear is that if I follow their procedeures I will be switched to their E/Mail source website rather than being able to function on Outlook Express. Are these fears unfounded and will everything magically switch to TWC and operate smoothly on Outlook Express or are additional steps required on my part???Advertisement
- Jul 11, 13, 10:16 PM #2
You will not lose any emails that are already in your client.
- Jul 11, 13, 10:29 PM #3
We went from Charter to TW and had zero problems with internet service.
- Join Date
- Nov 06
- To one who has faith, no explanation is necessary. To one without faith, no explanation is possible
- Jul 12, 13, 04:18 AM #4Not related to email, but since the switch to TW my Internet goes out at least once a day. I have to manually reset it every time it happens. Not really happy with TW at this point.
- Jul 12, 13, 06:23 AM #5
- Jul 12, 13, 06:37 AM #6
Tried to set up the new TWC email and transition Insight emails........bottom line nothing worked correctly as it would not recognize my Insight email address. Did a Live Chat with TWC and they had two different "experts" try to find the problem and then they just gave up and gave me a phone number to call. Called that number and got a recording saying they know their are problems with the Insight to TWC email transition but they do not know what exactly is wrong.
- Join Date
- Feb 13
- Jul 12, 13, 07:46 AM #7
- Jul 12, 13, 07:46 AM #8
- Jul 12, 13, 08:06 AM #9
- Jul 12, 13, 08:31 AM #10I haven't had any issues with Time Warner YET, but when/if U-Verse ever becomes available where I live, I will switch immediately.
- Jul 12, 13, 09:40 AM #11my bill wet up 23 dollars with the switch, that was a nice surprise.
- Jul 12, 13, 10:11 AM #12
- Jul 12, 13, 01:19 PM #13
Account type: POP3
Incoming server: mail.twc.com
Outgoing servier: mail.twc.com
Key in your TWC email address as user name and fill in your password.
Do NOT check the Secure Password Authentication box.
If the option comes up, I'd set up a separate Outlook file for TWC. This allows you to have separate sets of folders (inbox, sent items, deleted items, etc.) for your old Insightbb and your new TWC email addresses. You can then see who is still sending you email the old way. As part of the setup, Outlook Express (or Outlook) should create a test message to see that the connections are working properly.
Then comes the fun part (sarcasm intended). Create a email to send to everybody in your address book telling them to use your new email address. I would create it from your Insightbb account because some of your recipients may not recognize the TWC.com domain and your message (if sent from your TWC email address) might go to their junk folder. For privacy, I recommend putting all the recipients in BCC (blind carbon) instead of TO or CC in this particular email. I'd start now, because the Insightbb email is not going to be around forever.
Then comes the really fun part (more sarcasm). You will need to visit every website that has your Insightbb.com email address either as part of their subscription account settings or as a user name to log on. I have been working on this myself for several days. In one sense, if you want to remove yourself from a particular website who sends you emails, don't bother to change your email address!
Good luck with your conversion!
- Jul 12, 13, 01:40 PM #14^^^ That's what I'm looking for.
Thanks!!!! I'll hope for the best.
- Jul 13, 13, 09:50 PM #15
My cable box with the DVR has been shutting down and I assume rebooting its self for about roughly the last two weeks. Has anyone else experienced this problem of late? The screen will go green for about 15 seconds and then everything shuts down. It happens probably once or twice a day. I've never had an issue with the box until now.
- Join Date
- Apr 10
- Jul 14, 13, 01:44 AM #16
That happens sometimes the boxes go bad, you can unhook it and take it in and exchange it at a local cable office, quicker than setting up an appointment
- Join Date
- Apr 02
- Louisville, KY
- Jul 14, 13, 09:03 AM #17The only problem and it really isn't a huge problem is that I have to visit the TWC E-mail page to get my my Insight mail.
They send the my insight mail to a file folder named insight mail instead of just to the inbox, so instead of me being able to download it to my Outlook Express I have to visit the TWC E-mail page than manually transfer the messages from the Insight Mail folder to the inbox.
Understand, it isn't hard to do but gee couldn't TWC just let those insight E-mails stay in the in box? Would have been so much easier.
- Jul 14, 13, 09:53 AM #18
Haven't tried to transfer email yet. Bill was 1.00 less. Service seems the same. Sub par, but hey what ya gonna do?
- Join Date
- Dec 05
- Jul 14, 13, 04:30 PM #19
Same thing is happening with my box. My mom had internet problems and sat on hold waiting for assistance for 47 minutes. It was awful and they finally sent somone out to her house after it was down for like 3 days.
I dont even want to call them about the box rebooting. i just deal with it.
I did notice my bill went up $17 for the internet and I called and demanded they lower it to the old amount. I also questioned a Wi Fi Fee....WTH is that? I have to pay them to use Wi Fi? Isnt that the internet?
- Jul 20, 13, 10:09 AM #20