Originally Posted by Brcatz
Really, it's no different than buying any other used car from a dealership, except they bring the car to you. The process is really simple. Go on their website and find a car. Again, this part is really no different than using any other dealers website to shop for a used car. They do give more details and point out any blemishes the car may have, and at least in my experience, most of the blemishes they pointed out weren't noticeable. You can either finance through them, arrange your own financing, or pay cash (which is what we did). I wouldn't finance through Carvana, because they use a subprime lender, Bridgecrest. You'll then get a phone call to discuss everything you'll need to do and have ready when they deliver the car...again, it's pretty much like buying at a dealership..insurance etc. You'll also set up a delivery time. You could also arrange to pick it up at one of their vending machines (I think they have one in Newport). When they deliver the car, you'll get a chance to inspect it, and take it for a test drive. If you like the car at that point, you'll do the paperwork, which not sound like a broken record, is exactly like what you'll do at a dealership. You then get 7 days or 400 miles to decide for sure if everything is good. If at any time in those 7 days (or 400 miles) you don't like the car, you call them and either pick out another car for them to bring, or you walk away. We got a 2015 Ford Focus in excellent condition, with 10k miles for a little over $10000. There was an issue with the cars description...they said the car had Sirius/XM and it didn't, and for that mistake, they refunded us $250. I know others that have bought from Carvana who experienced a similar issue in the description being slightly off, and the car not having an extra the description said it did. Could be a problem if that particular extra is a neccesity that you want. Two tires were also missing valve stem caps. So not perfect, but not at all bad, and not something you wouldn't possibly see with a traditional dealer. The other small problem we had was since they were new to Kentucky at the time we purchased, there was some confusion in how we would receive the title and tags. We expected the title to be mailed directly to us, but it instead was mailed directly to the County Clerk. Not a huge deal once we figured out what was going on.
You're really not buying sight unseen, or without a test drive. The only real difference in using Carvana is you get to do everything in your own home. It's kind of like CarMax...there's no negotiating, so you do have to do your homework, and you have to move quickly if you see a car you like, because while there are good deals, they don't last long. We had one fall through because we waited a couple days. Overall it was very easy, and super convenient, and very nice to do all the paperwork, etc from your kitchen table rather than at the dealership. I will definitely consider them again the next time we are in the market for a used car.